SHIPPING & RETURNS
Delivery & Shipping
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Standard delivery, 2-5 working days: £5.00
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Next Working Day delivery: £6.50.
Please note that orders must be placed before 1pm on the previous working day (Saturday, Sunday and Bank holidays do not count as working days).
WORLDWIDE
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All deliveries outside of mainland UK will be processed as quickly as possible.
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Europe: £15.00
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This option is applicable for the following European countries - Austria, Belgium, Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Spain, Sweden, Switzerland and Turkey.
United States: £30.00
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This option is applicable for all 50 mainland states.
Rest of the World: £40.00
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This option is applicable for the following countries:
Bahrain, China, Hong Kong SAR China, India, Japan, Malaysia, Oman, Philippines, Qatar, Saudi Arabia, Singapore, Sri Lanka, Thailand, United Arab Emirates, Vietnam, Cape Verde, Egypt, Kenya, Morocco, Nigeria, South Africa, Antigua & Barbuda, Bahamas, Barbados, British Virgin Islands, Cayman Islands, Jamaica, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Trinidad & Tobago, Argentina, Brazil, Chile, Colombia, Australia, Fiji, New Zealand, Canada, Mexico, Puerto Rico and US Virgin Islands.
Please note that all orders are trackable and you will be provided with relevant tracking information once the order has been shipped. You will also be required to provide a signature so please choose your delivery option to suit your needs.
Returns Policy
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You can return any product purchased on our site within 14 days of delivery. To start a return, contact us at info@lolliecandles.co.uk and we will help you with instructions for next steps.
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To be eligible for a return, your item must be in the same condition that you received it, unused and without damage, in its original packaging. We cannot accept returns on sale items. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Faulty Products
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If there is a fault with your product, please contact our customer service team: info@lolliecandles.co.uk we will need to investigate the issue so please do keep the faulty item along with your proof or purchase so that we can rectify the situation as quickly as possible. A member of our Lollie Candles team will contact you with the next steps within 48 hours. If the product is deemed faulty, to be decided at the sole discretion of the Company, we will replace the product for you, or if you prefer will refund you the cost of the product, but not the price of any other delivery option chosen by you.
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Goods Damaged in Transit
If your item has been damaged in transit, please contact us immediately. Please retain the damaged items as you will later be asked to provide photographic evidence via email within 14 days of receipt. If on receipt we conclude that the damage was caused in transit, we will replace the item for you.
